FAQ

SHOPPING:

1. Do you have any physical store?

No, we only sell online on our own website: www.chitaliving.com & our amazon shop: www.amazon.com/shops/chitaliving

2. I want to know more about the product , where can I get the information?

We try our best to provide detailed and accurate information about the products on the product page, however we can’t meet the needs of all customers. If you have any question about the products, please go to “Contact Us” for help.

3. Where can I get the item which is sold out?

First, you may go to our amazon shop to check if the product is in stock. If it is unavailable on amazon either, please contact our customer service and we will notify you if the item becomes available again. Please include the best email address for reaching you.

4. How do I use a coupon code?

If you have a coupon code, when you go to “check out” page, you may find an option to enter the code

PAYMENT:

1. How do I pay for my order?

We accept PayPal & Credit Card (Visa / MasterCard / American Express / Discover) as our secure payment methods. We do not accept personal checks or money orders. We also take security very seriously indeed, so your information will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

2. Why has my credit card been declined?

Your credit card may be refused for any of the following reasons:
• The card may have expired. Check that your card is still valid.
• You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
• You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
• Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.

3. Was I charged twice?

Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

SHIPPING:

1. How long does it take for delivery?

Delivery Time= Order Handling Time + Parcel Delivery Time. We will ship the order on the second day after we receive your payment (Orders are not shipped on the weekends or holidays). Usually the parcel will take 3 to 7 days to arrive your place after it is sent out. Time will depend on the distance of the delivery address and the carrier's operational efficiency.

2. Where is my order confirmation?

As soon as your order shipped, a shipment confirmation email which includes the carrier's information and a tracking number will be sent to the email address you entered for your order. If for some reason, you haven’t receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem, please feel free to contact our Customer Service: contactus@chitaliving.com

3. Order Verification before shipment

We will have a set of “order review mechanism” to verify that the order is placed by yourself. We may have to contact you to provide relevant information. We reserve the right not to ship for suspicious orders.

4. Acceptable Shipping Address

Please refer to "Shipping Guide" Page.

Please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. Your cooperation will be much appreciated. Please rest assured that your privacy will be safely kept.

Note:All parcels will be held for picking up if cannot be signed or delivered. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.

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